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Administrative Assistant
Job Description
Key Responsibilities:
- Greeting customers as they enter the retail shop
- Answering phones and screening calls, ensuring calls and messages get to the correct team member
- Answering customer questions and resolving issues
- Gain knowledge of products, parts and services in order to provide top not customer service
- Work with Technicians to ensure client needs are addressed and resolved in a timely manner
- Assist customers with returns, warranties, and repairs
- Follow up with inquiries regarding the sale of products or scheduling of services-monitors the voicemail and general email inbox
- Previous Customer Service experience is a must
- Strong knowledge of basic computer programs, such as MS Office Suite
- Excellent phone etiquette
- Ability to handle a fast-paced work environment
- Ability to communicate effectively with both colleagues and clients
- Previous experience in an office environment
Meet Your Recruiter
Nicole Lewis
Senior Staffing Manager
Like many of the applicants I work with on a daily basis, I came to MOLARI looking for the same answers. I was fortunate enough to be given an opportunity to work as a temp in the office. I was encouraged to ask questions, given freedom to develop my own ideas and had the opportunity to learn new skills. My temporary assignment turned into a permanent position, with more opportunity for growth. I feel like my story with MOLARI is the perfect example of how EVERYONE who comes through its doors is valued. I truly understand the importance of helping people find their way and figuring out what they’re good at. Being given opportunities to grow throughout my time here has made me passionate about doing the same for members in our community. MOLARI took a chance on me and I love being able to pay it forward.
Nicole helps connect the unique and talented candidates coming to MOLARI with businesses in Berkshire County. She has learned how to get to the heart of what a company needs in an employee and helps applicants find strengths they didn’t even know that they had.