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CARE COORDINATOR
Pittsfield, MA 01201 US
Job Description
- Assist in gathering data to support the assessment process.
- In collaboration with the Nurse Manager, Clinical Care Coordinator and other staff, identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.
- Provide community based Behavioral Health services to Enrollees with Serious Mental Illness (SMI) and Co-occurring disorders and collaborate with the care team and staff that have expertise in SMI.
- Continuously identify and resolve barriers to meeting goals complying with the Person-Centered Treatment Plan and report such barriers identified to the assigned care coordinator.
- Support the Enrollee in goal achievement by scheduling follow-up contacts as needed and appropriate. Assess progress against the care plan goals and modify as needed.
- Facilitate referrals to care, transportation and other supports to ensure that Enrollees attend appointments. Assist with transportation to needed appointments as necessary.
- Assist Enrollee in navigating the network of community based services and information.
- Support safe transitions of care for Enrollees moving between care settings and services.
- Facilitate communication between Enrollee or designated representative and medical, behavioral, and social service providers.
- Attend meetings as required or requested.
- Participate in supervision with supervisor as required.
- Complete all required documentation in a timely and accurate manner.
- Participate in trainings as required.
- Assist with making reminder phone calls for appointments.
- Other duties as assigned by Program Director, Assistant Program Director, or Quality Improvement Nurse Manager
- Ability to work with a wide variety of people and personalities.
- Ability to conduct themselves professionally and represent the agency in a professional manner.
- High regard for confidentiality and the handling of confidential information.
- Excellent customer service and communication skills.
- Strong motivational interviewing skills or willing to learn.
Job Requirements
- High School Diploma or equivalency required.
- Experience in community-based behavioral health support programs preferred.
- Experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred.
- Valid driver’s license with reliable transportation and appropriately insured vehicle required.
- Ability to perceive people in the context of the Stages of Change Model of behavior change.
- Knowledge of Substance Use Disorder treatment paths including medication assisted treatment options, community resources, and knowledge of 12 Step recovery model.
- Willingness to perceive substance use treatment and recovery through the lens of chronic disease management and holistic care.
- Visual and hearing acuity; correctable.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Meet Your Recruiter
Nicole Lewis
Senior Staffing Manager
Like many of the applicants I work with on a daily basis, I came to MOLARI looking for the same answers. I was fortunate enough to be given an opportunity to work as a temp in the office. I was encouraged to ask questions, given freedom to develop my own ideas and had the opportunity to learn new skills. My temporary assignment turned into a permanent position, with more opportunity for growth. I feel like my story with MOLARI is the perfect example of how EVERYONE who comes through its doors is valued. I truly understand the importance of helping people find their way and figuring out what they’re good at. Being given opportunities to grow throughout my time here has made me passionate about doing the same for members in our community. MOLARI took a chance on me and I love being able to pay it forward.
Nicole helps connect the unique and talented candidates coming to MOLARI with businesses in Berkshire County. She has learned how to get to the heart of what a company needs in an employee and helps applicants find strengths they didn’t even know that they had.