job board
Find the job that is right for you.
Find Your Opportunity
So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
Customer Service Representative - Part Time
Job Description
Our Pittsfield client is seeking a Part Time Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution. The CSR will work closely with the Technical Team to support scheduling, inventory management, service writing, and invoicing. The ideal candidate will possess excellent communication skills, the ability to multitask, and the capacity to work well under pressure in a fast-paced environment. This is anticipated to be a 20 hour a week position, ideally Monday through Friday, 9am-1pm.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
- Manage inbound phone calls from customers, staff, and vendors in a professional and courteous manner.
- Identify and triage incoming calls, ensuring prompt and accurate resolution or proper escalation as needed.
- Coordinate and manage service and installation schedules, ensuring appointments are timely and meet customer expectations.
- Assist with inventory management, ensuring stock levels are updated and reported accurately.
- Enter service tickets, track status, and assist with service writing and documentation.
- Work directly with the Technical Team to support service schedules, inventory updates, and invoicing needs.
- Interface with administration, sales, and management to provide seamless communication across departments.
- Provide high-quality support by addressing customer issues, answering inquiries, and resolving concerns in a timely manner.
- Participate in the rotating on-call schedule, ensuring availability after hours when needed.
- Ensure accurate record-keeping for service appointments, tickets, invoices, and customer interactions.
- Maintain attention to detail while managing multiple tasks simultaneously.
- Demonstrate excellent phone handling skills with a focus on active listening, clarity, and professionalism.
- High school diploma or equivalent
- Proven customer service experience, preferably in a technical or service-based industry.
- Strong phone handling and communication skills with the ability to manage a high volume of inbound calls.
- Excellent active listening skills, with the ability to address customer needs and concerns effectively.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Detail-oriented with strong problem-solving and troubleshooting skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer management systems or service ticket software.
- Ability to collaborate effectively with cross-functional teams (sales, technical, administrative, etc.).
- Must be dependable and have a positive, team-oriented attitude.
- Competitive salary based on experience.
- Comprehensive health, dental, and vision insurance plans.
- Retirement plan with employer contribution.
- Paid time off (PTO) and holiday pay.
- Professional development opportunities.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Pittsfield, MA
Ready to take your career to new heights? Explore job opportunities in the vibrant area around Pittsfield, Massachusetts, where opportunities for growth and success abound. Nestled in the heart of the Berkshires, Pittsfield offers a perfect blend of natural beauty, cultural richness, and artistic flair. From the stunning landscapes of Jiminy Peak and Mount Greylock to the renowned Tanglewood Music Center and the lively Colonial Theatre, the region is a hub of creativity and innovation. Indulge in delicious farm-to-table cuisine at local eateries, explore the array of art galleries, catch a show at the Barrington Stage Company, or unwind in the scenic trails of Kennedy Park. Don't miss out on joining this thriving community and unlocking a world of career possibilities!