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Customer Service Representative
Job Description
Part-Time Insurance Customer Service Representative (CSR)
Location: North County
Schedule: Flexible, approx. 20 hours per week
Starting Pay: $20/hour
About the Opportunity
Our client, a busy independent insurance agency serving North County, is seeking a part-time Customer Service Representative to join their team. No insurance experience? No problem — they’re happy to train the right person! If you’re interested, they’ll even cover the cost of your insurance licensing exam, which could open the door to earning commissions.
What You’ll Do
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Answer and direct phone calls to ensure prompt, friendly service
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Maintain organized office paperwork and digital files for easy access and compliance
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Manage and respond to email inquiries from customers and carriers
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Provide customer support — answer questions and assist with policy-related needs
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Use multiple online platforms, MS Office, and PDF tools to complete daily tasks
This agency represents dozens of insurance carriers and provides a full spectrum of products — including personal, commercial, farm, life, and disability coverage — giving you a dynamic, hands-on introduction to the insurance industry.
What We’re Looking For
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Strong customer service and organizational skills
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Comfortable working with multiple online platforms, Microsoft Office, and PDFs
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A friendly, professional communicator who enjoys helping people
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Someone who’s reliable, detail-oriented, and ready to learn
Why You’ll Love This Job
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Flexible 20-hour-per-week schedule
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$20/hour starting pay
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Training provided — no insurance background required
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Agency pays for your licensing exam if you want to get licensed (and potentially earn commissions)
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Work with a supportive team in a small-office environment
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Meet Your Recruiter
Guin Griswold
Director of Employment Services
After several years recruiting in larger markets and corporate settings, I found my way back “home” to MOLARI and the Berkshires — the place where meaningful work still feels personal. What I value most about being here is the genuine care that flows through everything we do. It starts at the top, with Gail’s deep commitment to this community and to doing what’s right for both clients and candidates. That spirit guides how I work every day.
In my role, I focus on building and maintaining relationships with Berkshire employers, listening carefully to understand their goals and the people who help them achieve them. I work closely with our Employment Services team to ensure every placement feels like the right fit — for both sides. Being part of MOLARI’s management team gives me the opportunity to draw on decades of staffing experience while helping our Employment Services Division grow thoughtfully and with heart.