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Appointment Coordinator

Great Barrington, MA 01230

Posted: 09/24/23 Job Category: Healthcare & Human Service Job Number: 8217 Pay Rate: 20.00

Job Description

Great Barrington Dental Practice seeks an Appointment Coordinator for their busy front office. The Appointment Coordinator is the face and voice of the office, greeting patients as they walk in the front door. They coordinate, integrate, and represent all facets of patient services from the first phone call through continuing care compliance. They manage the daily, weekly, and monthly schedule to meet the practice’s production, efficiency, and collection goals. 

Appointment Coordinators will:
  • Strive to have every time slot for the doctor and hygiene filled, fill late cancellation or no-shows with quick-call patients.
  • Utilize an effective courtesy call system that reinforces commitment to the appointment times.
  • Adhere to the guidelines laid out in ideal schedule templates.
  • Maintain all computer records to the highest standard.
  • Prepare for morning huddle.
  • Utilize excellent verbal skills to convey the practice’s philosophy statement to patients that call our
  • Maintain control of the schedule, while at the same time giving patients appropriate options and
    communicating a genuine concern for them.
  • Coordinate with the clinical team for a seamless delivery.
  • Effectively maintain a continuing care pre-appointing system that inspires patients to schedule and
    show-up for their appropriate hygiene intervals.
  • Be prepared to collect any monies due according to financial arrangements and practice policy.
  • Write or call patients that made a special impact on the office, thanking them for being our patient, and asking for referrals. 
  • Actively participate in all social media strategies that reinforce the brand and marketing strategies of the practice.
  • Additional responsibilities may be required, as needed.
Candidates must have good computer skills and prior customer service experience. 

Meet Your Recruiter

Liz Goclowski
Staffing Manager

Since being with MOLARI, I have been encouraged and given opportunities to grow in many ways, starting in Reception and moving into the role of Recruiter, I’ve always been given opportunities to develop new skills and join groups focused on building leadership skills, both personally and within the community. Working for a company that has such strong values and ties to its community helps me be involved and engaged with what people want and need in our area. This level of involvement really helps me connect with our applicant community and our clients. It allows me to help build a bridge between our employers and candidates.

Liz recruits and screens applicants; once hired, she orients new employees. Liz works closely with Employment Services team members to place the right MOLARI employees with clients throughout the Berkshires.

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