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Customer Service Specialist
Job Description
Essential Duties and Responsibilities include the following
- Responsible for providing timely direct customer service to all customers; whether by phone, email or in person
- Periodic monitoring of the resource room, providing assistance as needed/requested and addressing misuse by customers when necessary and seeking out assistance by safety team and/or management when needed
- Provide front desk coverage to greet all customers and ensure they are registered, and if not encourage registration and enrollment in agency programs and services
- Maintain regular contact with Supervisor to update reception area status
- Collaborate and coordinate with Supervisor, Office Coordinator, Business Services Representative and other staff in creating monthly calendar that includes all internally scheduled activities, workshops, trainings, agency and business visits
- Coordinate and schedule activities, workshops and software trainings in collaboration with Customer Services Representative
- Responsible for processing all certified mailings/correspondence
- Distribute satisfaction surveys to customers on a regular basis to determine program effectiveness and quality of services; collate data and report findings to supervisor as needed
- Provide intake and registration to new customers
- Maintain customer flow between waiting room, events, and appointments, notifying appropriate personnel when issues or concerns arise
- Plan and coordinate meeting room calendar(s)
- Coordinate Agency mailings and postage requests
- Responsible for tracking and scheduling on-line workshop registrations and attendance
- Other related duties as assigned
Meet Your Recruiter
Nicole Lewis
Senior Staffing Manager
Like many of the applicants I work with on a daily basis, I came to MOLARI looking for the same answers. I was fortunate enough to be given an opportunity to work as a temp in the office. I was encouraged to ask questions, given freedom to develop my own ideas and had the opportunity to learn new skills. My temporary assignment turned into a permanent position, with more opportunity for growth. I feel like my story with MOLARI is the perfect example of how EVERYONE who comes through its doors is valued. I truly understand the importance of helping people find their way and figuring out what they’re good at. Being given opportunities to grow throughout my time here has made me passionate about doing the same for members in our community. MOLARI took a chance on me and I love being able to pay it forward.
Nicole helps connect the unique and talented candidates coming to MOLARI with businesses in Berkshire County. She has learned how to get to the heart of what a company needs in an employee and helps applicants find strengths they didn’t even know that they had.