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HCEC Operations Specialist
Job Description
HCEC & Operations Specialist (Direct Hire)
Salary: $42,000–$47,000/year (DOE) + Robust Benefits Package
We are partnering with our client to hire an HCEC & Operations Specialist for a direct hire opportunity. This role is ideal for a highly organized, customer-focused professional who can manage front office operations while supporting housing services and community programs.
This position plays a key role in creating a welcoming, responsive, and accessible experience for individuals seeking housing assistance—whether in person, by phone, or online.
Key Responsibilities
Front Office & Administrative Support:
- Serve as the first point of contact for visitors, callers, and external partners
- Manage reception duties, mail handling, and daily office coordination
- Support vendor coordination, supply inventory, and office organization
- Assist with onboarding logistics and general administrative projects
- Maintain calendars, signage, lobby materials, and office systems
- Monitor shared inboxes, voicemails, and ensure timely routing of inquiries
Housing Consumer Education Center (HCEC):
- Provide high-quality customer service to individuals seeking housing support
- Assist walk-ins with intake forms, referrals, and resource navigation
- Manage HCEC intake process, including phone, email, and online submissions
- Enter and track all activity in CHPM data system
- Assess housing needs and recommend next steps, resources, or referrals
- Maintain up-to-date resource materials for clients and staff
- Participate in team meetings and case discussions
First-Time Homebuyer (FTHB) Program:
- Coordinate registrations, data tracking, and reporting
- Deliver workshops in accordance with CHAPA standards
- Support overall program operations and success
Qualifications:
- Bilingual (Spanish preferred)
- Strong customer service skills, especially working with individuals in crisis
- Excellent communication and organizational abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to multitask and adapt in a fast-paced office environment
- Previous administrative or front office experience preferred
Education:
- High School Diploma or Vocational equivalent required
Work Environment & Physical Requirements:
- Primarily office-based role with standard equipment use
- Light physical activity (lifting up to 10 lbs, occasional walking)
- Frequent computer use and repetitive hand motions
What We’re Looking For:
Someone who can balance compassion with efficiency—comfortable managing a busy front desk while supporting individuals navigating housing challenges. This is a mission-driven role with real community impact.
Meet Your Recruiter
Guin Griswold
Director of Employment Services
After several years recruiting in larger markets and corporate settings, I found my way back “home” to MOLARI and the Berkshires — the place where meaningful work still feels personal. What I value most about being here is the genuine care that flows through everything we do. It starts at the top, with Gail’s deep commitment to this community and to doing what’s right for both clients and candidates. That spirit guides how I work every day.
In my role, I focus on building and maintaining relationships with Berkshire employers, listening carefully to understand their goals and the people who help them achieve them. I work closely with our Employment Services team to ensure every placement feels like the right fit — for both sides. Being part of MOLARI’s management team gives me the opportunity to draw on decades of staffing experience while helping our Employment Services Division grow thoughtfully and with heart.