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Property Inspection & Compliance

• Conduct initial, annual, special, and follow-up inspections of residential rental properties.
• Evaluate units for compliance with housing quality, health, safety, and habitability standards.
• Identify deficiencies and document findings clearly and accurately.
• Prepare inspection reports and ensure timely communication of results.
• Monitor inspection schedules and ensure required deadlines are met.
• Assist landlords and residents in understanding inspection findings and corrective actions.
• Maintain a working knowledge of applicable housing regulations, inspection requirements, and housing quality standards.
• Utilize agency software systems and databases to document inspections and maintain accurate records.
• Participate in inspections conducted on behalf of regional housing programs when necessary.

Customer Service & Communication

• Serve as a professional point of contact for landlords, residents, property owners, and program participants.
• Explain inspection processes, requirements, and compliance expectations in a clear and objective manner.
• Respond promptly to telephone and email inquiries.
• Coordinate with housing program staff to ensure timely follow-up regarding inspection results and compliance issues.
• Maintain professionalism and impartiality when working with diverse populations and housing providers.

Reporting & Administration

• Maintain detailed electronic records and inspection documentation.
• Prepare reports and compliance-related data as requested.
• Track inspection outcomes and support agency reporting requirements.
• Participate in staff meetings, training programs, and professional development activities. 

Qualifications

Required

• High School Diploma, GED, or equivalent.
• Valid Massachusetts Driver's License.
• Reliable transportation and ability to travel throughout Berkshire County.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Ability to prepare clear, concise, and accurate reports.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining communication with team members.
• Housing Quality Standards (HQS) certification is required within one year of hire. Training and certification support will be provided.

Preferred

• Experience in property management, facilities maintenance, inspection services, construction, building trades, code enforcement, housing programs, or a related field.
• Human services, customer service, or community-based experience.
• Familiarity with housing regulations, building standards, or compliance programs.
• Housing Quality Standards (HQS) certification or willingness to obtain certification within one year of hire.

Physical Requirements

• Frequent local travel throughout Berkshire County.
• Ability to enter and inspect residential properties, including basements, attics, and upper-level units.
• Ability to climb stairs and navigate a variety of indoor and outdoor environments.
• Ability to walk extended distances as part of inspection activities.
• Ability to lift and carry up to 35 pounds when necessary.
• Ability to work safely in varying weather and property conditions. 

Ideal Candidate

The successful candidate will possess strong observational skills, sound judgment, excellent communication abilities, and a commitment to ensuring safe, quality housing for Berkshire County residents. They will be comfortable balancing regulatory compliance with customer service and will enjoy working both independently in the field and collaboratively with program staff. 

Equal Opportunity Employer

We are committed to fostering a diverse, equitable, and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.