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Pittsfield, MA 01201

Posted: 03/23/2023 Job Category: RECEPTIONIST/CLERK Job Number: 345592 Pay Rate: $17.25 / HR

Job Description

Front Desk position in Medical/Clinical setting!  This could become a temp to hire if it's a good fit. If you are great with people, understand and respect patient confidentiality and enjoy the varied day and tasks of a Front Desk role, then this is for you! Excellent benefits upon hire with amazing time off policy! Pay starts at $17.25/HR

Schedule: Monday through Friday- Daytime only- Full Time

Essential Job Functions for the Front Desk:

  • Provide general reception functions such as greeting guests, and registering of clients, gathering referral data from sources and assignments of cases of referrals to clinicians
  • Address billing and insurance issues with clients who check in for appointments i.e.- requesting co-payments, sliding scale fee payments, MassHealth eligibility verification, address and billing information changes, and obtaining registration information for new and re-entering client records
  • File, and manage medical record support such as filing, chart assembly, maintenance, chart location, retrieval and release of information
  • Answer phone and transfer calls to appropriate programs and personnel
  • Provide general clerical support including but not limited to: typing, photocopying, and mail distribution
  • Provide general office support functions including but non limited to: overseeing waiting room activities, maintaining waiting room area and furnishings, order office/maintenance supplies and maintaining janitorial supply closet

Desired skills for Front Desk:
  • Familiarity with general office and clerical support procedures
  • Ability to word process and enter data with accuracy and in a timely manner
  • Ability to work with a wide variety of people and personalities
  • Ability to multi-task and work in a fast-paced environment
  • Ability to conduct themselves professionally and represent the agency in a professional manner
  • High regard for confidentiality and the handling of confidential information


Job Requirements

  • 1-2 years of prior reception or customer service at the key-holder or supervisory level OR 2-3 years centralized customer service experience required
  • High school diploma or GED required
  • Office management certification or course-work in related programs preferred
  • Prior experience in medical record principles and practice preferred
  • Bilingual preferred

Meet Your Recruiter

Nicole Lewis
Senior Staffing Manager

Like many of the applicants I work with on a daily basis, I came to MOLARI looking for the same answers. I was fortunate enough to be given an opportunity to work as a temp in the office. I was encouraged to ask questions, given freedom to develop my own ideas and had the opportunity to learn new skills. My temporary assignment turned into a permanent position, with more opportunity for growth. I feel like my story with MOLARI is the perfect example of how EVERYONE who comes through its doors is valued. I truly understand the importance of helping people find their way and figuring out what they’re good at. Being given opportunities to grow throughout my time here has made me passionate about doing the same for members in our community. MOLARI took a chance on me and I love being able to pay it forward.

Nicole helps connect the unique and talented candidates coming to MOLARI with businesses in Berkshire County. She has learned how to get to the heart of what a company needs in an employee and helps applicants find strengths they didn’t even know that they had.

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