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Rental Housing Programs Admin Asst
Job Description
Rental Housing Programs Administrative Assistant
Pittsfield, MA | Full-Time | $42,000–$47,000
We’re looking for a reliable, organized Administrative Assistant to support a busy Rental Housing Programs team. This role is a mix of admin support, customer service, and landlord coordination—you’ll be the go-to person helping keep things running smoothly day to day.
If you’re detail-oriented, good with people, and comfortable juggling tasks, this is a solid opportunity to get into a stable, meaningful role.
What You’ll Be Doing
Day-to-Day Admin Support
- Handle scheduling, emails, mail, and general office coordination
- Keep program files organized (both paper and digital)
- Enter and maintain data in internal systems
- Help prepare reports, spreadsheets, and documentation for audits or reviews
Landlord & Property Owner Support
- Act as the main point of contact for landlords and property owners
- Answer questions about program participation and housing contracts
- Help schedule property inspections and track results
- Maintain landlord contact lists and send out updates or notices
- Assist with meetings, outreach, and general communication
Participant Support & Compliance
- Assist program participants with basic questions and direct more complex issues appropriately
- Help with annual paperwork, recertifications, and rent requests
- Support documentation for hearings or appeals when needed
- Handle sensitive information with confidentiality and care
Customer Service
- Respond to a high volume of calls and emails in a professional, timely way
- Clearly explain program basics and next steps
- Connect people with the right internal team or outside resources when needed
What We’re Looking For
- Strong organization and attention to detail
- Comfortable using Word, Excel, and basic computer systems
- Clear communication skills—both written and verbal
- Ability to stay patient and professional with a wide range of people
- Able to follow processes and make routine decisions confidently
Qualifications
- High school diploma or GED required
- Associate’s degree is a plus
- Prior admin or human services experience helpful, but not required
Work Environment
- Office-based role
- Primarily desk/computer work with occasional light lifting (up to 10 lbs)
Meet Your Recruiter
Nicole Lewis
Senior Staffing Manager
Like many of the applicants I work with on a daily basis, I came to MOLARI looking for the same answers. I was fortunate enough to be given an opportunity to work as a temp in the office. I was encouraged to ask questions, given freedom to develop my own ideas and had the opportunity to learn new skills. My temporary assignment turned into a permanent position, with more opportunity for growth. I feel like my story with MOLARI is the perfect example of how EVERYONE who comes through its doors is valued. I truly understand the importance of helping people find their way and figuring out what they’re good at. Being given opportunities to grow throughout my time here has made me passionate about doing the same for members in our community. MOLARI took a chance on me and I love being able to pay it forward.
Nicole helps connect the unique and talented candidates coming to MOLARI with businesses in Berkshire County. She has learned how to get to the heart of what a company needs in an employee and helps applicants find strengths they didn’t even know that they had.