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REMOTE CALL CENTER REP

Pittsfield, MA 01201

Posted: 02/07/2023 Job Category: CUSTOMER SERVICE REP Job Number: 345538 Pay Rate: 18.00 / HR

Job Description

Remote opportunity! These are full time, long term positions which may become temp to hire. The Call Center Representative is the first line of communication into our customer organizations that a patient will encounter. Be part of a team that is known to provide world-class, stellar and empathetic customer service. You must be able to be scheduled between the hours of 8am-6pm Monday - Friday.

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Answer and route incoming calls from patients and the general public.
  • Serve as the first point of contact and liaison for patients or by screening calls and resolving questions directly whenever possible.
  • Provide customer service support and coordination for all aspects of patient care.
  • Screen issues and answers general questions, with the goal of resolving requests in real time.
  • Take information and messages for various offices and ensure office personnel are in receipt of the message that is input into Salesforce.
  • Recognize emergencies and appropriately respond.
  • Ensure that proper protocols and information is taken ensuring patient privacy.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • Excellent communication, organizational, time management, and customer service skills
  • Strong attention to detail
  • Ability to multi-task and problem solve on the spot.
  • Excellent phone etiquette
  • Ability to work productively in a remote environment.
  • PC proficiency: ability to learn new software quickly.
  • Knowledge of medical terminology is a plus but not required.

Remote Technical Requirements
  • Windows PC required with updated OD. NOTE: MAC and Chromebook cannot be used.
  • Work area near your router as PC and phone must be connected to the router.
  • Screen resolution 1920X1080

Job Requirements

  • High School Diploma/GED required, Bachelor’s Degree preferred.
  • Fully COVID Vaccinated (requirement of the healthcare organization being served)
  • Administrative and/or customer service experience required.
  • Experience working in a phone/ call center.
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