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Remote Patient Support Representative (Oncology Client)

Location: Remote – Must reside in Massachusetts (MA)
Schedule: Monday–Friday between 8:00am–6:00pm
Type: Temp-to-Hire
Pay: $22–$25/hour (depending on experience)

Position Overview

We are seeking an experienced and compassionate Remote Patient Support Representative to support our Oncology client. This position opened today and plays a critical role in assisting cancer patients through sensitive and meaningful interactions.

These calls require speaking directly with cancer patients, accessing and reviewing patient charts, taking detailed messages, and routing information accurately to the appropriate provider or disease clinic. Accuracy is essential, along with a warm, compassionate, and professional phone presence.

This is a temp-to-hire opportunity. Because separate system credentials must be requested from the client, we are seeking reliable candidates with relevant experience and strong tenure in previous roles who are committed to long-term stability.

Key Responsibilities

• Handle sensitive inbound and outbound calls from oncology patients

• Access and review patient charts while speaking with patients

• Take accurate and detailed messages and route them to the correct provider or disease clinic

• Maintain strict confidentiality and adhere to HIPAA guidelines

• Navigate between two systems simultaneously (prior experience required)

• Provide empathetic, clear, and professional communication at all times

• Cross-train to answer main hospital lines (switchboard operator responsibilities)

• Transfer callers to the appropriate doctor’s office or department

• Page on-call providers for urgent matters

Qualifications

• Relevant medical experience required (must have experience working in a medical environment)

• Prior experience working directly with patients, preferably oncology or specialty care

• Excellent verbal and written communication skills

• Warm, compassionate, and professional phone presence

• Strong attention to detail and accuracy

• Ability to toggle between two systems simultaneously (required)

• Typing speed of at least 45 WPM with strong accuracy

• Demonstrated job stability and strong tenure in previous roles

• Reliable and committed to long-term employment

Technical Requirements (Required – Screenshots Must Be Submitted Before Interview Scheduling)

Candidates must provide screenshots verifying the following:

• Dual monitors required

• Monitor resolution must be 1920x1080 (both monitors – lower resolution is not compatible)

• Windows Operating System – Windows 11 required

  • Mac, Chromebook, and notebooks are NOT compatible

• Laptop or PC must connect directly to modem/router via ethernet (WiFi not permitted for call handling)

• Internet speed test (via ethernet connection only) from www.speedtest.net showing:

  • Download speed: Minimum 25 Mbps

  • Upload speed: Minimum 5 Mbps

  • Ping: 20 ms or less

  • Screenshot of results required (must not show WiFi connection)
     

• USB wired headset with microphone (no wireless or Bluetooth)

• Webcam

• Quiet, dedicated workspace free from background noise