Our client, a mission-driven non-profit in Pittsfield, is looking for a compassionate and resourceful Resident Services Coordinator to support residents in affordable housing—including seniors, individuals with disabilities, and families—by connecting them with the services and support they need to thrive and live independently.

What You’ll Do:

• Assess resident needs and develop service plans

• Provide case management and referrals to local resources

• Help residents integrate into the community and promote social activities

• Maintain accurate case records and complete required reporting (HUD, MHFA, DHCD, etc.)

• Build relationships with service providers and identify gaps in services

• Support property staff with resident engagement and housing stability

• Coordinate outreach efforts and distribute community newsletters

• Travel between multiple residential sites (mileage reimbursed)

What You Bring:

• High school diploma or GED required; Associate’s degree preferred

• 2–4 years of experience in case management or human services

• Strong communication and customer service skills

• Comfort with Microsoft Word, Excel, and digital recordkeeping

• Reliable transportation and valid driver’s license

• Ability to work independently in diverse, non-traditional settings

• Willingness to obtain MARSCH certification within 18 months (training provided)

Why This Role Matters:
You’ll play a critical part in helping residents live independently, stay connected, and access essential services—all while supporting the long-term success of affordable housing communities.

Our client, a mission-driven non-profit in Pittsfield, is looking for a compassionate and resourceful Resident Services Coordinator to support residents in affordable housing—including seniors, individuals with disabilities, and families—by connecting them with the services and support they need to thrive and live independently.

What You’ll Do:

• Assess resident needs and develop service plans

• Provide case management and referrals to local resources

• Help residents integrate into the community and promote social activities

• Maintain accurate case records and complete required reporting (HUD, MHFA, DHCD, etc.)

• Build relationships with service providers and identify gaps in services

• Support property staff with resident engagement and housing stability

• Coordinate outreach efforts and distribute community newsletters

• Travel between multiple residential sites (mileage reimbursed)

What You Bring:

• High school diploma or GED required; Associate’s degree preferred

• 2–4 years of experience in case management or human services

• Strong communication and customer service skills

• Comfort with Microsoft Word, Excel, and digital recordkeeping

• Reliable transportation and valid driver’s license

• Ability to work independently in diverse, non-traditional settings

• Willingness to obtain MARSCH certification within 18 months (training provided)

Why This Role Matters:
You’ll play a critical part in helping residents live independently, stay connected, and access essential services—all while supporting the long-term success of affordable housing communities.