Pay: $19.77/hour
Schedule: Monday-Friday, 9:30 a.m.-5:30 p.m.
Location: Pittsfield, MA (On-Site)
Assignment: Temporary full-time position covering a leave of absence, anticipated to run from late August through March.

About the Role

We're looking for a friendly, organized Client Services Representative to join our team on a temporary basis. In this role, you'll be the first point of contact for clients, helping them schedule appointments, complete registration, verify insurance, and connect with the services they need.

If you enjoy helping people, staying organized, and working in a fast-paced office environment, we'd love to hear from you!

Responsibilities

• Answer incoming calls and assist clients with scheduling appointments.
• Register new clients and update demographic and insurance information.
• Verify insurance eligibility and obtain prior authorizations when needed.
• Coordinate referrals to the appropriate programs or outside providers.
• Manage provider schedules, reschedule missed appointments, and help fill open appointment times.
• Contact clients with appointment reminders and follow up with waitlisted clients when openings become available.
• Prepare client records before appointments and ensure documentation is accurate and complete.
• Work closely with clinical and administrative staff to provide excellent customer service.
• Maintain confidentiality and follow all office policies and procedures.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience required.
• Previous experience in healthcare scheduling, registration, medical office, or patient services is preferred.
• Strong communication and organizational skills.
• Comfortable using Microsoft Office (Outlook, Word, Excel, Teams) and learning new computer systems.
• Ability to multitask, stay organized, and maintain accuracy in a busy environment.
• Professional, compassionate, and dependable.

What You'll Need

• Excellent phone and customer service skills.
• Strong attention to detail.
• Ability to manage multiple priorities while remaining organized.
• Comfortable working with confidential information.
• Reliable attendance throughout the temporary assignment.

This is an excellent opportunity for someone looking to gain experience in a healthcare office or for an experienced administrative professional seeking a full-time temporary position.
#ESPriority

MOLARI HealthCare has been providing in-home healthcare services to Berkshire County elders for almost 4 decades. Our services make it possible for our most vulnerable population to remain in their homes, safe and cared for. Home Health Aides/PCAs are an integral part of these services.

Home Health Aides/PCAs provide companionship as well as hands on care to our clients who require assistance with personal hygiene and safety. Home Health Aides/PCAs establish a rapport with the clients and become a part of their lives.

Home Health Aides/PCAs responsibilities include*:

• Assist in personal care of clients
• Follow directions and nursing procedures, (proper lifting, moving of the client, oral hygiene, bathing, skins care, and monitoring of equipment). No fingernail or toenail cutting is permitted.
• Observe and properly record the clients care, symptoms, mental and physical status, or
• Report pertinent observations and significant changes.
• Maintain a pleasant, sanitary, and safe environment in areas of the home used by the client.
• Provide household services that are designated to prevent or postpone the client's institutionalization.
• Tend to nutritional needs, which may include purchase of food, preparation of meals in accordance with dietary regimen and assist with feeding when necessary.
• Recognize and utilize opportunities for reinforcing good health practices to patient and family.

Homemakers provide companionship as well as hands off care to our clients who require assistance to keep their households functioning. In Home Caregivers establish a rapport with the clients and become a part of their lives.

Homemakers assist with routine household tasks such as*:

• Assisting in the planning of meals in accordance with any dietary restrictions, cultural and economic family standards
• Preparing grocery lists and shopping for the client
• Handling Laundry
• LIGHT housekeeping (dusting, vacuuming, and tidying house)
• Changing bed linens

If you are a natural born caretaker with compassion and a desire to help others, the role of Home Health Aide/PCA/Homemakers  might be perfect for you! We have immediate openings throughout ALL of Berkshire County- Central, North and South!

What is a Homemaker? Click on the link Massachusetts Personal and Home Care Aide

Job Types: Full-time, Part-time

MOLARI offers the following benefits:

• Flexible schedules- work around your own life- as many as 40 or as little as 10 hours weekly
• Competitive pay rates starting at $21.50/hr
• Training and advancement opportunities
• No required weekends or holidays
• Weekly pay check- Direct Deposit or VISA Pay Card
• 401K (for eligible employees)
• Earned Vacation Time
• Paid Sick Time
• Medical Insurance (for Full Time- 30 hrs. plus)
• Employee recognition and appreciation bonuses and events

Work Location: Multiple Locations

#HCPriority

• Nursing: 1 year (Preferred)

• BLS Certification (Preferred)
• LPN

• Works with the Assistant Program Manager in determining basic eligibility for the MassHealth PCA Program.
• Serves as a liaison for the consumer while going through the assessment, evaluation and approval process.
• Advocates for consumers. The Skills Trainer advocates for consumers on issues affecting their PCA program and their achievement of greater independence. When appropriate, refers the consumer to an Independent Living Peer Counselor for referral information or services.
• Conducts and documents assessments of the Consumer’s ability to manage PCA services in accordance with contract requirements.
• Provides “functional skills training” to PCA consumers and/or surrogate on how to manage an effective program of personal care services. This includes training consumers on how to meet their Activities of Daily Living (ADL’s) and Instrumental Activities of Daily Living (IADL’s); how to be an employer; advertising and hiring of PCA’s; the “Rewarding Work” web site; management of PCA payroll and the paperwork involved; and generally how to manage their daily personal care program.
• With the consumer and/or surrogate, develops and documents a written service agreement in accordance with contract requirements and established forms. This service agreement will include 1) A detailed description of the responsibilities of the PCA, the fiscal intermediary, the consumer, the surrogate, and the personal care agency; 2) If needed, surrogate information including a detailed description of the surrogate’s responsibilities and the expected frequency of the surrogate’s visits to the consumer; 3) A list of PCA’s available in an emergency; and 5) The type and frequency of functional skills training to be provided by the organization.
• Maintains a good working relationship with organization's selected fiscal intermediary (FI) – Tempus. This includes resolving consumer complaints and troubleshooting issues with the FI.
• Performs all required data entry and documentation as required by the PCM Program contract and time-lines.
• Attends trainings, meetings, and conferences as required.
• Performs duties as assigned by the Program Manager or Executive Director.

• Nursing: 1 year (Preferred)

• BLS Certification (Preferred)
• RN